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DISCOVER
FREQUENTLY ASKED QUESTIONS
Frequently asked questions
What are the check-in and out times?
Check-in at 15:00 and check-out at 11:00
*if you need any help regarding check-out time, don't hesitate to get in touch with our concierge service, and we'll be happy to assist you upon availability.
What is the Resort cancellation policy?
Cancellation Policy:
Free Cancellation: Cancel up to 21 days before arrival at no charge
Within 21 Days: Deposit is non-refundable
No-Show: Deposit will be charged as a cancellation fee
Cancellations must be submitted and approved via email or phone
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